Method of Payments
|
We accept all major credit cards, bank issued debit cards, gift cards and wire transfers. In special cases we also accept cash. |
Cancellation Policy
| A reservation may be cancelled prior to 72 hours of arrival date without penalty. If the rental is cancelled within 72 hours of arrival date, the 1 day rental reservation deposit is forfeited. During Holiday Seasons cancellation policy may vary, please inquire within. |
No Smoking Policy
| It is important for us to provide each client a comfortable environment, therefore smoking is not permitted in any of our vehicles. Should this policy be violated a penalty of a minimum of $500 will be imposed. |
Additional Drivers
| We want all of our renters/drivers to enjoy their dream vehicles, if you would like to share the experience with another driver, the driver must meet all of the same requirements as the main driver and there is a daily fee of $24.99 a day. |
Fuel Policy
| You will receive your rental vehicle with a full tank of gas, we ask for the courtesy of other renters that you return the vehicle with a full tank of gas. If we have to refuel the vehicle on your behalf there is an additional convenience fee charged per gallon. All vehicles require premium/highest octane gas, if this is violated a penalty of $500 will be imposed. |
Out of State Rentals
| While our rental offices is located in Florida,Georgia and New Jersey/New York, we are happy to deliver our vehicles to other locations for our clients enjoyment. We may require an minimum rental dependent on the distance from our locations as well as a delivery fee. Please inquire within. |
Restricted Driving Area
| We would like our vehicles to remain within the state they were picked up at, however we realize that being close to several other states makes it a perfect beginning point for a road trip. We allow our vehicles to be driven to neighboring states as long as we have prior request from the renter/driver. Renter/Driver will be responsible for additional miles. |
Delivery/Pick Up
| Prestige Atlanta is happy to provide delivery/pick as long as all rental documents are received in advanced. We also offer delivery/pick up to nearby cities at an additional cost which is determined by distance. Your Reservation Specialist can provide you with more information at the time of the rental. |
Rental Period
| Our rentals are calculated on a 24 hour basis. A day rental is a 24 hour period, Weekend is Friday thru Monday, and a Weekly rate is 7 days. |
Weekend Rental Policy
| At Prestige Atlanta we consider a weekend rental from Friday to Monday, a minimum rental of 2 days is required to guarantee a weekend rental. However at times we may accept a 1 day rental (Friday to Saturday or Saturday to Sunday) on a non-guaranteed/last minute basis only. A non-guaranteed reservation means a 2 day rental or longer will take priority over a single day rental resulting in you being bumped to another vehicle. We will do our very best to fill the “other” day with a client which will ensure a guaranteed rental for all parties. Prestige is opened on Sundays from 10:00AM to 6:00PM therefore an After Hours Return fee will be assessed on deliveries or pickups outside these times. |
Refund Policy
Mileage
| We are happy to offer you 100 complimentary miles per day on most of our rentals. Additional miles costs vary depending on the class of vehicle. Our reservation specialist will provide you with the cost at the time of your reservation. |
Tickets, Parking Violations, and Other Fees
| Renters are responsible for any parking, traffic, speeding, certain toll bridges tickets, or any other violations issued during their rental period. The renter is also responsible for any fees, penalties, towing charges, impound costs and any other monies that are associated with the vehicle during the rental. |
No Guarantees
| While we do our very best to offer a seamless rental experience for all of our clients, at times unforeseen circumstances can arise. Therefore we cannot guarantee a specific vehicle color. If for some reasons the vehicle you have reserved is not available will provide you with a vehicle in an equal or greater class. |
Prohibited Use of Vehicle
| Our vehicles may not be used by anyone without a valid driver’s license; to surpass any legally posted speed limit; to drive recklessly and or haphazardly; by anyone not listed as an additional driver on the rental agreement; in any speed test, speed contest, race, runs, rally, speed endurance contest, demonstration, or on or near any race or road course (this is not covered by our and very likely not covered by your insurance policy); to push or town anything; to drive off-road or on any other unpaved or unfinished surface; for anything other than personal and private use, OR for any illegal purposes. |
Rental Surcharges
| A Prestige Atlanta our goal is to offer outstanding service so it is important to us that each client receives a total quote, including all charges, prior to their rental. Your rental quote will include all state and government taxes as well as any additional mandated surcharges. If you have any questions about the charges please feel free to contact us. |
Grace Period
|
We understand that traffic can play apart in a delayed return of a rental vehicle, as a courtesy we provide a 1 hour grace period on all rental returns.
Our CDW does not have an hourly charge/grace period, so it’s charged as a full day. |
One Way Rentals
| We understand that our clients plans may include an alternate departure city, therefore we may approve a one-way rental with an additional charge. Please discuss your plans with your Vehicle Reservation Specialist for more information. |