Method of Payments
We accept all major credit cards, bank issued debit cards, gift cards and wire transfers.
Cancellation Policy
A reservation may be cancelled prior to 72 hours of arrival with no penalty. If the rental is cancelled within 72 hours of arrival the 1 day rental reservation deposit is forfeited. During Holiday Seasons cancellation policy varies please inquire within.
No Smoking Policy
It is important for us to provide each client a comfortable environment therefore Smoking is not permitted in any of our vehicles. Should this policy be violated a penalty of $500 will be imposed.
Additional Drivers
We want all of our renters/drivers to enjoy their dream vehicles if you would like to share the experience with another driver, the driver must meet all the requirement and there is a daily fee of $24.99 a day.
Fuel Policy
You will receive your rental vehicle with a full tank of gas, we ask for the courtesy of other renters that you return the vehicle with a full tank of gas. If we have to refuel the vehicle on your behalf there is an additional charge. All vehicles require premium gas, if this is violated a penalty of $500 will be imposed.
Out of State Rentals
While our rental office is located in Atlanta, GA, we are happy to deliver our vehicles to other locations for our clients enjoyment. We may require an minimum rental dependent on the distance from our location as well as an delivery fee. Please inquire within.
Restricted Driving Area
We would like our vehicles to remain in the state of Georgia, however we realize that Georgia happens to be close to several other states making it a perfect beginning point for a road trip. We allow our vehicles to be driven to neighboring states as long as we have written request from the renter/driver. Renter/Driver will be responsible for additional miles.
Delivery/Pick Up
Prestige Luxury Car Rentals Atlanta is happy to provide complimentary delivery/pick up to the Atlanta Hartsfield Airport, as long as all rental documents are received in advanced. We also offer delivery/pick up to local and at an additional cost which is determined by distance. Your Reservation Specialist can provide you with more information at the time of the rental.
Rental Period
Our rentals are calculated on a 24 hour basis. A day rental is a 24 hour period, Weekend is Friday thru Monday, and a Weekly rate is 7 days.
Weekend Rental Policy
At Prestige Atlanta we consider a weekend rental from Friday to Monday, a minimum rental of 2 days is required to gaurantee a weekend rental. However at times we may accept a 1 day rental (Friday to Saturday or Saturday to Sunday*) on a non-guaranteed/last minute basis only. A non-guaranteed reservation means a 2 day rental or longer will take priority over a single day rental resulting in you being bumped to another vehicle. We will do our very best to fill the "other" day with a client which will ensure a guaranteed rental for all parties. *Prestige Atlanta is closed on Sunday therefore a Sunday Return fee will be assessed.
Refund Policy
While it is Prestige Luxury Car Rentals Atlanta goal to provide unbeatable service, we do not provide any refunds or returns of any kind. If you have a concerns of any kind during you rental period please contact us immediately so we can make appropriate arrangements.
Mileage
We are happy to offer you 150 complimentary miles per day on all of our rentals. Additional miles cost varies depending on the class of vehicle. Our reservation specialist will provide you with the cost at the time of your reservation.
Tickets, Parking Violations, and Other Fees
Renters are responsible for any parking, traffic, speeding, toll bridges tickets, or any other violations issued during their rental period. The renter is also responsible for any fees, penalties, towing charges, impound costs and any other monies that are associated with the vehicle during the duration of the rental.
No Guarantees
While we do our very best to offer a seamless rental experience for all of our clients at times unforeseen circumstances can arise. Therefore we cannot guarantee a specific vehicle color. If for some reasons the vehicle you have reserved is not available will provide you with a vehicle in an equal or greater class.
Prohibited Use of Vehicle
Our vehicles may not be used by anyone without a valid driver’s license; to surpass any legally posted speed limit; to drive recklessly and or haphazardly; by anyone not listed as an additional driver on the rental agreement; in any speed test, speed contest, race, rally, speed endurance contest, demonstration, or on or near any racetrack or road course (this is not covered by our and very likely not covered by your insurance policy); to push or town anything; to drive off road or on any other unpaved or unfinished surface; for anything other than personal and private use, OR for any illegal purpose.
Rental Surcharges
A Prestige Luxury Car Rentals Atlanta our goal is to offer outstanding service so it is important to us that each client receives a total quote including all charges prior to their rental. Your rental quote will include all state and government taxes as well as any additional mandated surcharges. If you have any questions about the charges please feel free to contact us.
Grace Period
We understand that Atlanta traffic can play apart in a delayed return of a rental vehicle therefore as a courtesy we provide a 1 hour grace period on all rental returns. Our CDW does not have an hourly charge/grace period, but are charged as a full day. Extra hour charges will be incurred at the 60 minutes mark if the vehicle is returned more than 60 minutes past the original rental time.
One Way Rentals
We understand that our clients travel plans may include an alternate departure city therefore we may approve a one-way rental with an additional charge. Please discuss your travel plans with your Vehicle Reservation Specialist for more information.